Bosch Electronic Service
Bosch Electronic Service FAQ

FAQs

Frequently asked questions specifically for our repair, pick-up and spare parts service
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A collection of frequently asked questions

Here you can find answers to the most frequently asked questions on all topics related to our services. The questions and answers are clearly sorted by topic - so you'll quickly reach your destination.

Frequently Asked Questions

No, this service is only available to car workshops. Please ensure that the devices are removed and installed only by trained specialist personnel, as improper removal and installation can lead to injuries or damage to the vehicle
No, here you can order repairs and advance replacement deliveries instead.
Yes, we grant a one-year warranty on the repair and a two-year warranty on advance replacement, new goods and reconditioned products.
Cost for repairs for products that have been sent in are shown with a fixed price (excl. VAT), plus a flat rate for packaging, the pickup of the defective component and the standard shipping after the repair, for which an additional EUR 12.90 (excl. VAT) will be invoiced. In the pre-exchange process, the same costs as for the repair process apply for the delivery of the required component and the pickup of the identical damaged part.
Yes, the following options are available:
  1. If UPS drives you regularly, give the package to the next UPS driver with the appropriate shipping label, as usual.
  2. You have the following options to send the parcel by UPS:
    • Bring the parcel to a UPS drop-off location. To see a list of drop-off locations, please click here.
    • Or dial the following UPS phone number to arrange a collection: 01806 88266 3 (20 ct/call from German landlines, mobile is more expensive)
    • Or create an online collection order here. (Leave the UPS customer number empty.)
Please pack the component in such a way that it cannot be damaged any further during transportation.
Basically we repair all Bosch brand engine control units as well as all brands of navigation units, display instruments and radios, as far as automotive products are concerned. If you cannot find a product in our portal, please contact us by email or phone.
This has technical and diagnostic reasons relating to the repair process.
Regardless of whether we identify faults - the lion's share of the repair effort occurs through our professional testing of the units with the aid of series production test equipment, as well as manual testing after opening the unit. The flat rate for testing the motor control unit and DCUs is 89 EUR (excl. VAT), and 59 EUR for all other products (excl. VAT).
In principle yes, however we cannot offer a pick-up service in these countries. In this case, please clarify the customs formalities for yourself, and always ensure beforehand whether the sending of defective units from your country is legally permissible.
Please send us the damaged part as soon as possible. We reserve the right to charge a surcharge of 50% on the exchange price if the unit does not arrive within 4 weeks. The same shall also apply in the event that the device is damaged, e.g. water damage or damage due to opening of the device.
We currently exclusively accept payment by invoice and bank transfer as well as SEPA direct debit. Please state an authorized party for SEPA direct debits. For this purpose, simply complete the SEPA direct debit form provided in the download area and return the original by post to the address in the letter head.
Your credit limit depends on your turnover and it is usually based on the turnover of the previous two years. Unfortunately it may be the case that you exceed your credit limit during the payment period as the result of a second order. In this case, please contact our customer hotline for a review of the individual case.
Since 1.1.21, the United Kingdom is no longer part of the EU. For this reason, you have to do something as a UK customer. This is mainly:
  • You will no longer be able to submit orders via the portal and we will no longer be able to send you a collection form.
  • You have to send us the device yourself and do the customs clearance yourself..

Here are some Informationpages:

Export Information
https://www.gov.uk/export-goods

Import Information:
https://www.gov.uk/import-goods-into-uk

Who need an EORI
https://www.gov.uk/eori?step-by-step-nav=b9347000-c726-4c3c-b76a-e52b6cebb3eb

Insofar as necessary for repairs and the device-specific software from the vehicle manufacturer is available to us. Control units are exceptions. Generally, there are no updates available to us here, therefore the same device software will be reinstalled after the repair.
Yes, this can be the case, e.g. if there is considerable moisture damage, fire damage or broken circuit boards or if a device is so old that there are no longer any spare parts for it.
Sometimes the repair price exceeds or is close to the price of a new unit. In this case, we will not repair the device but instead send you a free quote.
In order for us to be able to carry out a repair in accordance with our quality standards, it is important that you do not open the device yourself.
We, as car suppliers can avail themselves of their own development documentation, testing software, and diagnostic tools from the original equipment sector and can adapt these items to aftermarket requirements. This is the only way of ensuring fault detection and repair are performed according to professional standards. Furthermore, original spare parts are used for the repair. When faced with challenging repairs, we are able to fall back on our decades of expertise in development and experience from field observation.
We, as car suppliers can avail themselves of their own development documentation, testing software, and diagnostic tools from the original equipment sector. Through dealing with warranty claims, Bosch is familiar with the faults that occur in components and how they should be remedied in order to avoid multiple repairs. Furthermore, an original equipment supplier has access to the latest software for its products and can often install an update. Quality repair work therefore requires a professional approach, technical equipment and high quality material, which results in different prices.
At Bosch, standards are applied that are comparable to the standards applied in the manufacture of original equipment components. Thanks to our expertise as an original equipment manufacturer and the professional equipment we have at our disposal, we can exclude the possibility that a hazard will result from even safety-relevant units that have undergone repair. Besides, the proper installation and correct functioning of these parts in the vehicle are additionally checked and tested in your workshop.
Bosch Electronic Repair Service repairs electronic vehicle components. Therefore, please send us only the ABS/ESP control unit. Please leave the hydraulic block in the vehicle and do not send it to us.
ABS control units that are already open are not repaired to ensure the quality standard. There is no refund on the purchase price for devices that have already been opened.
If you have diagnosed a defect in the hydraulic unit, please contact your (Bosch) wholesaler as usual.

Packaging note defective unit
ABS and ESP control units are sensitive products. Good and safe packaging is therefore essential after separation from the hydraulic block.
  • Always make sure not to pull out the coils on the bottom of the control unit.
  • Protect the coils and the connector strip against damage, e.g. with a piece of clean cardboard or even better with an original Bosch packaging.
  • Pack the device in a cardboard box, protected from moisture and shockproof.
  • Before closing, enclose the printed repair accompanying sheet.
How do I need to package my device?
Due to impact and shock sensitive components, well-padded “individual packaging” is advised.

Do I have to send the device in for decoding?
This can be the case with some old devices. In this case, you will find a corresponding note when placing the order. Normally, we can read the code without sending in the device for a fee (17.50 EUR + VAT) or send you a keycard (for a fee). To program a new keycard, you need the old (functioning) keycard or the code. Please note that this service is a paid service provided by us.
How do I need to package my parcel?
Due to impact and shock sensitive components, well-padded “individual packaging” is advised.
The control unit has been repaired or sent back with the note that it is OK. However, the defect in the vehicle still exists. Who can help me with the error search?
Our Bosch Electronic Service repairs the defective electronic component. However, there may be further defects in the vehicle. If you have any questions regarding vehicle fault diagnosis, please contact your local technical hotline.If you have any questions about the Electronic Service Portal please do not hesitate to contact our Electronic Service Hotline.
 
Can I send in a control unit for testing only because I am not sure if it is defective?
We will automatically repair the detected errors as part of the diagnosis. Therefore it is unfortunately not possible that we only test an ECU.

Do you also work on devices that have already undergone repair or opening attempts?
After unsuccessful repair attempts or opening of the devices, we cannot rule out the possibility of consequential damage resulting from previous damage after our repairs due to unknown history.
Notice:
Due to the age and sometimes limited availability of spare parts for these devices, processing times may increase.

 

Für folgende Bosch-Produkte aus dem Bereich Werkstattausrüstung können Sie eine Garantieverlängerung abschließen:

  • KTS 5xx | 9xx | Truck
  • DCU 220
  • FSA 500
  • BAT 645 | 690 | 6120
  • BEA 090 | 950 | 550
  • FSA 7xx | FSA 740 AU
  • ACS | AC
Das Angebot ist ausschließlich in Deutschland gültig. Eine 5 Jahres-Garantie können Sie bei Ihrem Großhändler kaufen.
Die kostenfreie 3-Jahres-Garantie bieten wir für folgende Produkte an:
  • KTS 5xx | 9xx | Truck
  • DCU 220
  • FSA 500
  • BAT 645 | 690 | 6120
Die 3-Jahres-Garantie können Sie selbstständig und kostenfrei abschließen. Hierzu registrieren Sie Ihr Produkt einfach im Serviceportal von Bosch. Für den Zugang zum Serviceportal nutzen Sie einfach Ihre Bosch single-key ID oder legen eine ID an. Hier gelangen Sie direkt zur Eingabemaske. LINK
Die Preise für die 5-Jahres Garantie erhalten Sie bei Ihrem Großhändler

Wenn Sie Ihr Werkstattausrüstungsprodukt leasen schließen Sie die 5-Jahres Garantie direkt mit dem Leasingvertrag ab.

Wenn Sie Ihr Werkstattausrüstungsprodukt kaufen haben Sie 12 Monate Zeit die 5-Jahre Garantie zusätzich zu kaufen.

Das Produkt muss im Serviceportal registriert werden. Ihr Großhändler bzw. die Leasinggesellschaft übernimmt die Produktregistrierung. Bei erfolgreicher Registrierung erhalten Sie eine E-Mail als Bestätigung vom Bosch Serviceportal.

Die Garantie startet mit Lieferung (Lieferdatum) des Gerätes an die Werkstatt.

Mit der Registrierung erhalten Sie eine Bestätigungs E-Mail aus dem Serviceportal von Bosch. Mit dieser E-Mail erhalten Sie weitere Informationen, das Garantiezertifikat und die Garantiebedinungen.

Das Produkt wird im Werkskundendienst von Bosch einer Zwischeninspektion unterzogen. Die Zwischeninspektion findet in Jahr 3 der 5-Jahres-Garantie statt.

Der Werkskundendienst von Bosch in Hildesheim.

Von der Abholung des Geräts bis zur Rücksendung vergehen 3 bis 5 Arbeitstage.

Der Werkskundendienst von Bosch übernimmt die Organisation, Abwicklung und Durchführung der Zwischeninspektion. Per Email meldet sich der Bosch Werkskundendienst bei der Werkstatt mit 3 verschiedenen Terminvorschlägen. Nach Terminbestätigung durch die Werkstatt erhält die Werkstatt einen Leerkarton und ein Portoaufkleber um das Produkt an den Werkstkundendienst zu senden.

Ein Leihgerät kann im Werkskundendienst Hildesheim kostenpflichtig ausgeliehen werden. Die Abfrage zum Leihgerät findet mit der Terminabsprache zur Zwischeninspektion statt.

  • Sichtprüfung
  • Funktionsprüfung mit Bosch-interner Prüfeinrichtung und/oder mit ESI[tronic]
  • Prüfung Netzanschlussleitungen: Prüfung auf Unversertheit der Netzleitung
  • Sicherheitsprüfung nach DGUV 3 Vorgaben

Die Durchführung der Zwischeninspektion ist Pflicht um die 5-Jahres-Garantie aufrecht zu erhalten.

Sie melden sich - wie gewohnt - bei Ihrem Großhändler.

Mit der SingleKey ID können Sie sich bei bestimmten Anwendungen und Webseiten von Bosch und den Partner-Marken mit einem einzigen Benutzernamen und Passwort anmelden.
Mehr Infos zur SingleKey ID: https://www.bosch-digital.com/de/bosch-id/

Die Garantiebedingung können Sie hier ansehen und herunterladen: LINK

Ein nachträglicher Kauf der 5-Jahres-Garantie ist nur für Geräte mit Zwischeninspektion möglich.
Diese muss innerhalb von 12 Monate nach Kaufdatum abgeschlossen werden und durch den Großhändler im Portal registriert werden.
Großgeräte, die eine Wartung erfordern, können nur im Leasing zusammen mit einer 5-Jahres-Garantie gekauft werden.

Get in touch with Bosch

Robert Bosch GmbH
Bosch Electronic Service
Robert-Bosch-Straße 200
hall 402
31139 Hildesheim
Germany

Mail: reparatur@de.bosch.com
Telephone: +49 (0)5121 49 5720
Fax: +49 (0)711 811 505 5720

Monday - Thursday: 8 am - 5 pm
Fridays 8 am - 4 pm

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