Informativa sulla protezione dei dati
Politica sulla privacy di Robert Bosch GmbH, settore di attività “Mobility Aftermarket” per il Bosch Electronic Service Webshop
Bosch Electronic Service
Informativa sulla protezione dei dati
Politica sulla privacy di Robert Bosch GmbH, settore di attività “Mobility Aftermarket” per il Bosch Electronic Service Webshop
Privacy Policy of Robert Bosch GmbH, Mobility Aftermarket Division for the Bosch Electronic Service Webshop
We welcome you to our website and thank you for your interest in our company and our products.
The protection of your privacy when processing personal data as well as the security of all business data are important issues to us, which we consider in our business processes.
We, Robert Bosch GmbH, are responsible for processing your personal data on this website.
Our contact details are as follows:
Robert Bosch GmbH
- Bosch Electronic Service -
Robert-Bosch-Straße 200
Halle 402
31139 Hildesheim
E-Mail: reparatur@de.bosch.com
Phone: +49 (0) 5126 49 5720
Please note that this website is not intended for children.
The following categories of data are processed:
We and service providers contracted by us process your personal data for the following processing purposes
If you wish to use or get access to benefits requiring to enter into the fulfillment of a contract, we request your registration. With your registration we collect personal data necessary for entering into the fulfillment of the contract (e.g. first name, last name, date of birth, email address, if applicable, details on the preferred payment method or on the account holder) as well as further data on voluntary basis, if applicable. Mandatory information is marked with an *.
Every time you use the internet, certain information is automatically transmitted by your internet browser and stored in log files.
Log files are stored by us for the purpose of investigating service disruptions and for security reasons (e.g., to clarify attempted attacks) for a period of 90 days. Log files whose further storage is necessary for the purpose of evidence are exempt from deletion until the final clarification of the respective incident and may be passed on to investigative authorities in individual cases.
The following information is stored in the log files:
In general, your personal data will only be transferred to other controllers if this is necessary for the fulfillment of a contract, if we or the third party have a legitimate interest in the transfer, or if you have given your consent. For details on the legal basis and the recipients or categories of recipients, please refer to the section Processing purposes and legal bases.
Additionally, data may be transferred to other controllers if we are obliged to do so by law or by enforceable official or court order.
We involve external service providers with tasks such as sales and marketing services, contract management, payment handling, programming, data hosting and hotline services. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and safeguarding of the data stored with them. All service providers are obliged to maintain confidentiality and to comply with the statutory provisions. Service providers may also be other companies from the Bosch Group.
We may transfer personal data to recipients located outside the EEA into third countries. In such cases, we ensure before the transfer that either the data recipient provides an adequate level of data protection or that your consent to the transfer has been obtained.
You can obtain a copy of the appropriate or suitable safeguards. Please use the information mentioned in the Contact section for this purpose.
Principally, we store your data for as long as it is necessary to render our Online Offers and connected services or for as long as we have a legitimate interest in storing the data (e.g. we might still have a legitimate interest in postal mail marketing after fulfillment of our contractual obligations). In all other cases we delete your personal data with the exception of data we are obliged to store for the fulfillment of legal obligations (e.g. due to retention periods under the tax and commercial codes we are obliged to have documents such as contracts and invoices available for a certain period of time).
If you use our website solely for information purposes, that is, without registering or otherwise sending us information, we process your personal data to provide this website based on our legitimate interest to present us and to ensure stability and security.
When you use our online shop, we process your personal data for the performance of the contract in accordance with our contractual terms and conditions, including billing.
In order to have your parcels announced, we give your e-mail address and/or telephone number to the transport company apparent from your order as part of the performance of the contract.
United Parcel Service Deutschland S.à r.l. & Co. OHG
Görlitzer Straße 1
41460 Neuss
Germany
This company processes your personal data as data controller.
We collect your personal data for payment and, if applicable, disbursement processing for the fulfillment of a contract. Your personal data is also processed for the investigation and prevention of fraud, abuse, security-related incidents and other harmful activities, e.g., for anti-money laundering and criminal prosecution. This is based on compliance with applicable laws (e.g., money laundering prevention) as well as our legitimate interest in limiting the risk of non-payment.
In the context of our online service, cookies and tracking mechanisms may be used. Cookies are small text files that may be stored on your device when visiting our online service. Tracking is possible using different technologies. In particular, we process information using pixel technology and/or during log file analysis.
By technically necessary cookies, we mean cookies without which the technical provision of the website cannot be guaranteed. This includes, for example, cookies that store data in order to ensure the interference-free playback of video or audio content. These cookies are deleted at the end of your visit
We only use technically not necessary cookies and tracking mechanisms if you have given us your prior consent. The only exception to this is the cookie that stores the current status of your privacy settings (selection cookie).
We use third-party tools to integrate technically not necessary cookies and mechanisms. These tools ensure that technically not necessary cookies and mechanisms are only set with your consent.
We use the following tools:
Provider: Google Tag Manager
Anbieter: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland
Function: Management of website tags via an interface, integration of program codes on our websites
Cookies and mechanisms, which are assigned to this category, facilitate the operation and thus enable a more comfortable surfing on our website. For example, your language settings can be stored in these cookies.
The use of marketing cookies and tracking mechanisms such as web beacons enables us to show you personalized offers based on an analysis of your interests and usage behavior.
Below we explain which mechanisms and which providers we use on this website. 4.3 Google & Marketing Tools.
We use analysis tools to improve our products and services. We measure, for example, the number of page views or your behavior on our website. This may also include the evaluation of log files. We use the following tools:
Name: Google Analytics
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Irland
Function: Analyze user behavior (page views, number of visitors and visits, downloads), create pseudonymous user profiles based on cross-device information of logged-in Google users (cross-device tracking), enrich pseudonymous user data with target group-specific information provided by Google, retargeting, UX testing, conversion tracking and retargeting.
Additional information: We use the "anonymize IP" function, which anonymizes your IP address before writing it to disc.
We use the paid version of Google Analytics, in which the data collected on our website via Google Analytics is stored on own Google servers. Google may not use this data for its own purposes or mix it with other data that Google collects about you in other ways, such as when you are logged into your Google account on your browser while visiting our website.
Name: New Relic Browser
Provider: New Relic, Inc., 188 Spear Street #1200, San Francisco, CA 94105, USA
Function: For the purpose of tracking user experience and troubleshooting customer issues or complaints. Therefore the transfer of your personal data to the above controller is required.
In the browser and/or in our Privacy Settings, you can manage your cookie and tracking mechanism settings.
Please note: The settings you make each apply only to the browser you are using.
If you would like to disable all cookies, please go to your browser settings and disable the setting of cookies. Please note that this may affect the functionality of this website.
On our website, you have the opportunity to participate in product and customer surveys. These surveys are generally anonymized.
If we conduct a product and customer survey by mail, we enable you to participate by using your personal data from an existing contractual relationship. The legal basis for this processing is our legitimate interest to optimize our own products and services, to develop new products and services and thus to maintain your satisfaction.
If you wish to participate in an electronic (e.g., by e-mail) or telephone product and customer survey, we will only contact you for this purpose with your express consent. Even if you have consented to be contacted, your participation in the survey is voluntary.
You can subscribe to newsletters as part of our website. We send these newsletters based on your consent. To confirm your consent, we use a double opt-in procedure, according to which we will only send you a newsletter by e-mail if you have previously expressly confirmed the activation of the newsletter service by clicking on a link in a notification mail. You can stop receiving the newsletter at any time by revoking your consent. The revocation takes place for e-mail newsletters via the link contained in the newsletter. Alternatively, please contact us using the details in the Contact section.
Our websites may contain links to internet pages of third parties, in particular providers who are not related to us. Upon clicking on the link, we have no influence on the collecting, processing and use of personal data possibly transmitted by clicking on the link to the third party (such as the IP address or the URL of the site on which the link is located) as the conduct of third parties is beyond our control. We do not assume responsibility for the processing of personal data by third parties.
We may also process your personal data to identify disruptions and for security reasons, to fulfill our legal obligations in the area of data security, and based on our legitimate interest in eliminating disruptions and ensuring the security of our offerings.
We may process your personal data to protect and defend our rights. This purpose also represents our legitimate interest.
Please use the information in the Contact section to assert your rights. When doing so, please ensure that we can clearly identify you. You have the right to request access to the personal data concerning you, as well as the right to rectification, the right to erasure, the right to restriction of processing and the right to data portability. Insofar as you have given us consent to process your personal data, you may revoke this consent at any time with future effect.8 User rights To enforce your rights, please use the details provided in the Contact section. In doing so, please ensure that an unambiguous identification of your person is possible. Right to information and access: You have the right to obtain confirmation from us about whether or not your personal data is being processed, and, if this is the case, access to your personal data. Right to correction and deletion: You have the right to obtain the rectification of inaccurate personal data. As far as statutory requirements are fulfilled, you have the right to obtain the completion or deletion of your data. This does not apply to data which is necessary for billing or accounting purposes or which is subject to a statutory retention period. If access to such data is not required, however, its processing is restricted (see the following). Restriction of processing: As far as statutory requirements are fulfilled you have the right to demand for restriction of the processing of your data.
You can object to the processing of your personal data for advertising purposes ("advertising objection") at any time. Please note that, for organizational reasons, there may be an overlap between your objection and the use of your data in the context of an already ongoing campaign.
If the processing of your personal data is based on “legitimate interest”, you also have the right to object to the processing of your personal data at any time on grounds relating to your particular situation. The reasons shall be stated. We will then terminate processing your data unless we can prove - in accordance with the legal requirements - compelling legitimate grounds for the processing which override your rights.
You must provide those personal data that are required for the establishment and implementation of a business relationship and for the fulfillment of the associated contractual obligations or for the processing of which we are legally obligated. We mark such personal data in the respective forms or functions with an *.
Please note that without the provision of such personal data, we will not be able to enter into or perform a contract with you. In this case, certain services (see "Processing purposes and legal basis") cannot be used.
As far as statutory requirements are fulfilled you may request to receive data that you have provided to us in a structured, commonly used and machine-readable format or – if technically feasible –that we transfer those data to a third party.
You have the right to lodge a complaint with a supervisory authority.
We reserve the right to change our security and data protection measures. In such cases, we will amend our data protection notice accordingly. Please, therefore, notice the current version of our data protection notice, as this is subject to changes.
You contact us via a provided contact form. We store and use data entered in contact forms, such as name, e-mail, address and telephone number, to communicate with you. We process your personal data based on our legitimate interest in customer support and to improve our products and services.
If you wish to contact us, please find us at the address stated in the "Controller" section.
To assert your rights and to notify data protection incidents please use the following link:
https://www.bkms-system.net/bosch-datenschutz
Data Protection Officer
Information Security and Privacy (C/ISP)
Postfach 30 02 20
70442 Stuttgart
Germany
oder
EMail: DPO@bosch.com
Effective date: 19.09.2025
Robert Bosch GmbH
Bosch Electronic Service
Robert-Bosch-Straße 200
Sala 402
31139 Hildesheim
Germania
Email:
service.italia@pt.bosch.com
Telefono:
+351 253 306 079
Lun. al Ven. 9:30 - 13:00 e 14:00 - 17:30
Bosch Automotive Service Solutions SAS
Bosch Electronic Service
B.P. 156 Avenue Pierre Gilles de GENNES
72400 La Ferte-Bernard
Francia
Email:
services@bosch.com
Telefono:
+49 (0)5121 49 5720
Lunedì - Giovedì: 8:00 - 17:00
Venerdì: 8:00 - 16:00